Levels of Adult Patients’ Satisfaction with Nursing Care in Selected Public Hospitals in Ethiopia

Authors

  • Tahir Ahmed Hassen Haramaya University
  • Nega Assefa Haramaya University
  • Asrat Demisie Haramaya University
  • Abera Kenay Addis Ababa university

Abstract

Objective: To assess level of adult patients’ satisfaction and associated factors in nursing care provided in selected public hospitals in Ethiopia.

Methods: A cross sectional institution based study was conducted on 582 randomly selected patients admitted for at least two nights in three wards of selected public hospitals in Eastern Ethiopia. Patients were interviewed face to face using the adapted Newcastle Satisfaction with Nursing Scales (NSNS) at the time of their discharge. Data was analyzed using SPSS V 16.

Result: More than half of the respondents, 307(52.75%), were satisfied with the nursing care they received. The patient satisfaction was found to be 62.71%, 55.67%, 44.85% and 55.15% for nursing characteristics, the caring activities, the amount of information given and the entire caring environment respectively. Previous history of admission, patients’ income level, and type of admission rooms have been found to significantly affect overall satisfaction of patients.

Conclusion: The overall level of adult patients’ satisfaction was moderate. The hospitals should consider mechanisms to improve the nurses’ communication skills and interpersonal relationships beyond training on direct patient care.

Keywords:

Satisfaction, adult patients, nursing care, Ethiopia

Author Biographies

Tahir Ahmed Hassen, Haramaya University

School of Nursing and Midwifery, Lecturer

Nega Assefa, Haramaya University

Department of Nursing, lecturer

Asrat Demisie, Haramaya University

Nursing, Assistnat Professor

Abera Kenay, Addis Ababa university

Nursing, Assistant professor

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Published

2015-01-15

How to Cite

Hassen, T. A., Assefa, N., Demisie, A., & Kenay, A. (2015). Levels of Adult Patients’ Satisfaction with Nursing Care in Selected Public Hospitals in Ethiopia. International Journal of Health Sciences, 8(4). Retrieved from https://pub.qu.edu.sa/index.php/journal/article/view/920

Issue

Vol. 8 No. 4: ISSUE 19

Section

Original Paper

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